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1. Who We Are

Motion Airsports

Motion Airsports provides paramotor and paragliding-related training, experiences, tandem flights, SIV and acro training, adventure trips and associated services.

For the purposes of UK data protection legislation, Motion Airsports is the data controller for the personal information we collect and use in connection with our services.

Contact:

Motion Airsports
Email: info@motionairsports.com
Website: www.motionairsports.com

If you have any questions about how we use your personal information, please contact us using the details above.

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2. Information We Collect

Depending on how you interact with Motion Airsports, we may collect the following information.

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Contact information

• Name

• Email address

• Telephone/mobile number

• Address

• Social media contact details where you contact us through social media

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Booking and customer information

• Course or experience booked

• Booking dates

• Payment information

• Booking history

• Communication with Motion Airsports

• Course progress and attendance

• Customer preferences relevant to your booking

 

Student information

For training and flight safety purposes, we may collect:

• Date of birth

• Weight

• Emergency contact details

• Relevant medical information

• Information concerning physical conditions or limitations relevant to participation

• Training records

• Flight records

• Instructor observations relevant to training and safety

Some medical information constitutes special category personal data and requires additional protection and an appropriate legal basis for processing.

 

Marketing information

If you interact with our advertising or marketing, we may receive:

• Information submitted through Meta lead forms

• Advertising responses

• Marketing preferences

• Information about which campaigns or advertisements you interacted with

 

Website information

When you use our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Pages visited

• Approximate location

• Website usage information

• Cookie and similar technology information

 

3. How We Collect Your Information

We may collect information:

• Directly from you when you contact us.

• When you submit an enquiry through our website.

• When you complete a booking.

• When you complete a student registration or medical form.

• When you communicate with us by email, telephone or WhatsApp.

• Through Meta/Facebook and Instagram lead forms.

• Through our website and booking systems.

• When you participate in a course or flight.

• From payment and booking providers.

• From third-party services that you have asked us to use on your behalf.

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Where we receive personal information from another source, we will provide appropriate privacy information as required by applicable data protection law. The ICO recommends providing privacy information when personal information is collected, or within the required timeframe where information comes from another source.

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4. How We Use Your Information

We use personal information for legitimate business purposes, including:

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Providing our services

We use your information to:

• Process bookings.

• Arrange training.

• Arrange tandem flights.

• Organise SIV and acro courses.

• Organise adventure trips.

• Maintain student records.

• Communicate with you about your booking.

• Provide customer support.

• Manage cancellations and rescheduling.

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Safety

We may use relevant information to:

• Assess whether you are suitable to participate in a particular activity.

• Identify relevant medical or physical considerations.

• Contact your emergency contact where appropriate.

• Maintain appropriate training and flight records.

• Respond to incidents or emergencies.

 

Payments and accounts

We use information to:

• Process payments.

• Issue invoices.

• Manage refunds.

• Maintain accounting records.

• Meet tax and legal obligations.

 

Marketing

Where permitted by law, we may use your contact information to send information about:

• New courses.

• Flying opportunities.

• Adventure trips.

• Events.

• Promotions.

• Other Motion Airsports services.

You can opt out of marketing communications at any time.

 

5. Our Lawful Bases for Processing

We will only process your personal information where we have a lawful basis to do so.

Depending on the circumstances, this may include:

 

Contract

We may need your information to enter into or perform a contract with you, for example to process a booking and provide the service you have purchased.

 

Legal obligation

We may process information where necessary to comply with legal or regulatory requirements, including accounting and tax obligations.

 

Legitimate interests

We may process information where necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

Examples may include:

• Managing customer relationships.

• Improving our services.

• Maintaining business records.

• Preventing fraud.

• Managing enquiries.

• Maintaining appropriate operational records.

 

Consent

Where we rely on consent, you have the right to withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing that took place before consent was withdrawn.

 

6. Medical Information

Paramotoring and related flying activities involve inherent risks.

For certain activities, we may ask you to provide information about medical conditions, medication, injuries or other health-related matters where this is relevant to assessing your ability to participate safely.

Health information is special category personal data and is subject to additional legal requirements and safeguards.

We will only collect and use such information where it is necessary and appropriate for the relevant purpose.

Medical information will not be used for general marketing purposes.

Where appropriate, we may share relevant safety information with instructors or other individuals who need it to safely provide the service.

 

7. Who We Share Your Information With

We may share relevant personal information with trusted third parties where necessary to operate Motion Airsports.

These may include:

• Website and hosting providers.

• Booking and scheduling providers.

• Payment providers.

• Accounting software and accountants.

• CRM providers.

• Email and communications providers.

• WhatsApp/Meta where you communicate with us through their services.

• Advertising platforms such as Meta where appropriate.

• IT and cloud storage providers.

• Insurance providers.

• Professional advisers.

• Relevant instructors or operational staff.

• Emergency services where necessary.

• Regulatory or law-enforcement authorities where legally required.

We only share information where there is an appropriate reason and lawful basis for doing so.

 

8. Payment Information

Payments may be processed through third-party payment providers.

Depending on the payment method selected, these may include providers such as:

• Wix Payments

• PayPal

• Klarna

• Other payment providers introduced by Motion Airsports

Payment card details are generally processed directly by the relevant payment provider rather than being stored by Motion Airsports.

You should review the relevant provider's privacy policy for information about how it processes payment information.

 

9. Meta and Advertising

Motion Airsports may use Meta advertising services, including Facebook and Instagram, to advertise our services and generate enquiries.

If you submit your information through a Meta lead form, we may receive information such as your name, telephone number and email address.

We may then use this information to contact you regarding your enquiry.

We may also use advertising and analytics technologies to understand how people interact with our website and advertising.

 

10. WhatsApp

Customers may contact Motion Airsports using WhatsApp.

If you contact us through WhatsApp, information you provide will also be processed by WhatsApp/Meta in accordance with their own terms and privacy policies.

We may retain relevant conversations where necessary for customer service, bookings, safety, complaints or business records.

 

11. Cookies

Our website may use cookies and similar technologies.

Cookies may be used to:

• Make the website function correctly.

• Remember preferences.

• Understand how visitors use the website.

• Measure advertising performance.

• Improve our website.

• Support marketing and analytics.

Some cookies are necessary for the operation of the website. Other non-essential cookies may require your consent.

The ICO states that website visitors should be informed about cookies and, where applicable, given appropriate choices regarding non-essential cookies.

Our website may therefore display a cookie banner or preference centre where appropriate.

 

12. How Long We Keep Your Information

We will retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless we are required to retain it for longer by law.

Different information may therefore be retained for different periods.

For example:

• Enquiry information may be retained for a reasonable period after your enquiry.

• Booking information may be retained for as long as reasonably necessary to administer the booking and associated records.

• Financial records will generally be retained for the period required by applicable tax and accounting legislation.

• Training and flight records may be retained for longer where necessary for safety, insurance, regulatory or legitimate business purposes.

• Medical information will be retained only for as long as reasonably necessary for the purpose for which it was collected.

We will periodically review the information we hold and securely delete or anonymise information that is no longer required.

 

13. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information from:

• Unauthorised access.

• Loss.

• Destruction.

• Accidental disclosure.

• Unauthorised alteration.

• Unlawful processing.

Access to personal information will be limited to people who need it for legitimate business or operational purposes.

However, no online system can be guaranteed to be completely secure.

 

14. Your Data Protection Rights

Depending on the circumstances, you may have rights including:

• The right to be informed about how your information is used.

• The right to request access to your personal information.

• The right to request correction of inaccurate information.

• The right to request deletion of your information in certain circumstances.

• The right to request restriction of processing in certain circumstances.

• The right to object to certain processing.

• The right to data portability in certain circumstances.

• The right to withdraw consent where processing is based on consent.

These rights are subject to certain legal exceptions and limitations.

The ICO identifies these rights as part of the individual's data protection rights and recommends that organisations explain how people can exercise them.

 

15. How to Exercise Your Rights

If you wish to exercise any of your data protection rights, contact us:

Email: info@motionairsports.com

Please provide enough information for us to identify you and understand your request.

We may need to verify your identity before providing personal information.

We will respond within the applicable legal timeframe.

 

16. Direct Marketing

We may contact you about Motion Airsports services where permitted by applicable marketing and data protection laws.

You can unsubscribe from marketing emails at any time by:

• Clicking the unsubscribe link in an email; or

• Contacting us directly.

You can also tell us that you do not wish to receive marketing communications.

Please note that opting out of marketing does not prevent us from sending essential communications relating to a booking, payment, course, safety matter or other service you have requested.

 

17. Children's Information

Our services may have minimum age requirements.

Where we knowingly collect information from anyone under 18, we will take appropriate steps to ensure that information is handled in accordance with applicable data protection requirements and that any necessary parental or guardian involvement is obtained.

 

18. International Transfers

Some of the technology providers we use may process information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place where required.

 

19. Third-Party Websites

Our website and communications may contain links to third-party websites, including:

• Social media platforms.

• Payment providers.

• Booking services.

• Partner organisations.

• Accommodation or travel providers.

We are not responsible for the privacy practices of third-party websites.

You should review the privacy policy of any third-party website you visit.

 

20. Data Breaches

If we become aware of a personal data breach, we will assess the incident and take appropriate action in accordance with applicable data protection law.

Where legally required, we will notify the Information Commissioner's Office and/or affected individuals.

 

21. Complaints

If you have concerns about how Motion Airsports handles your personal information, we encourage you to contact us first so that we can try to resolve the issue.

You also have the right to complain to the UK's data protection regulator:

Information Commissioner's Office (ICO)

Information Commissioner's Office

The ICO provides information about data protection rights and how to make a complaint.

 

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our services.

• Changes to the technology we use.

• Changes to data protection requirements.

• Changes to how we process personal information.

The latest version will be published on our website with the date of the most recent update.

We recommend reviewing this policy periodically.

 

23. Contact Us

If you have questions about this Privacy Policy or how Motion Airsports handles your personal information, please contact:

Motion Airsports

Email: info@motionairsports.com

Website: www.motionairsports.com

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